This Privacy Policy explains how Aurora Life Limited, a company incorporated in Hong Kong (“MyHealer,” “we,” “us,” or “our”), collects, uses, discloses, retains, and protects information when you use the MyHealer Android application and services (collectively, the “Services”).
By using the Services, you acknowledge the practices described in this Policy. Please do not use the Services if you do not agree with this Policy.
1. Information We Collect
We may collect the following categories of information.
A. Account and Profile Information
This may include your email address, phone number, login or third-party sign-in identifier, username, nickname, profile image, account preferences, favorite Advisors, and information you choose to provide about yourself, such as gender, date of birth, time of birth, or place of birth.
B. Consultations and Content You Provide
We collect information you submit through the Services, including questions, private chats and messages with Advisors, ratings, reviews, feedback, support requests, reports, and any images, attachments, or other information you choose to provide.
Information voluntarily shared during a consultation may reveal sensitive matters, such as relationships, beliefs, emotional concerns, health-related matters, sexual orientation, or financial circumstances. Please share only information you are comfortable providing for the purposes described in this Policy.
C. Purchases and Service Activity
We may collect records relating to Diamond purchases and balances, promotional benefits, Advisor selection, consultation dates and duration, charges, order history, refunds, service credits, transaction identifiers, receipts, and payment or dispute status.
Payments may be processed by Google Play or another compliant payment provider. We generally do not receive or store your complete payment-card number when a third party processes the transaction.
D. Device, Log, and Usage Information
We may automatically collect information such as IP address, device and operating-system type, app version, language, time zone, approximate location derived from IP address, device or app identifiers, network information, crash and diagnostic data, login activity, and information about how you interact with the Services.
E. Analytics, Advertising, and Attribution Information
We may collect or receive information about how you found MyHealer, advertising or campaign interactions, referral sources, advertising identifiers, and events relating to installation and use of the Services. This information may be used to measure campaigns, understand use, improve the Services, prevent fraud, and show or measure relevant promotions.
2. How We Use Information
We may use information to:
- create, maintain, personalize, and secure your account;
- connect you with Advisors and provide chats, consultation history, favorites, ratings, and related features;
- process purchases, Diamonds, orders, service credits, and eligible refund requests;
- respond to customer support requests and investigate complaints;
- analyze, maintain, develop, test, and improve the Services;
- provide AI-assisted features and operational tools;
- send service messages, security alerts, push notifications, and marketing communications where permitted;
- measure advertising and understand acquisition sources;
- detect, investigate, and prevent fraud, account abuse, unauthorized transactions, security incidents, and violations of our Terms;
- protect users, Advisors, MyHealer, and others; and
- comply with legal obligations, enforce agreements, and establish, exercise, or defend legal claims.
3. Artificial Intelligence
MyHealer may use artificial intelligence and automated technologies to develop and improve products, analyze use of the Services, support compliance and safety, enforce platform rules, and improve service quality and communication efficiency. AI may also be used to summarize Advisor chats or other communications.
Information you choose to share during a consultation, including information that may be sensitive, may be processed when AI-assisted features are used. AI may provide tools that assist Advisors, but AI does not act as an independent Advisor or establish an advisory relationship with you. Advisor consultations remain human-led.
AI-assisted output may be incomplete or inaccurate. Please review such output appropriately and do not treat it as professional advice or a guarantee of any result.
4. How We Disclose Information
We may disclose information in the following circumstances.
Advisors
We disclose information necessary for the Advisor you select to provide and continue a consultation. Advisors may see your username, profile details you choose to provide, consultation information, and messages you send to them.
Service Providers
We may use service providers for hosting, data storage, analytics, app functionality, payment processing, customer support, communications, push notifications, advertising measurement, fraud prevention, security, and AI-assisted features. They may process information only as needed to perform services for us or as otherwise permitted by law and their applicable terms.
Google Play and Payment Providers
We may exchange transaction, account, device, or purchase information with Google Play and other payment providers to process or verify purchases, restore entitlements, investigate fraud, and handle refunds or payment disputes.
Legal, Safety, and Enforcement Purposes
We may disclose information where reasonably necessary to comply with law or legal process, respond to lawful requests, protect rights or safety, investigate fraud or illegal conduct, enforce our Terms, or establish, exercise, or defend legal claims.
Business Transfers
Information may be disclosed or transferred in connection with a merger, financing, restructuring, acquisition, sale of assets, or similar business transaction, subject to applicable law.
We do not sell users’ private chat content or personal information for monetary consideration.
5. Private Chats
Chats between users and Advisors are not publicly displayed. They may be stored and processed to deliver the Services, maintain conversation history, allow continued contact with Advisors, provide support, investigate complaints, issue eligible service credits, improve quality, support AI-assisted features, protect safety, prevent fraud, enforce our Terms, and comply with law.
Access is limited to the participating user and Advisor and to authorized personnel or service providers who require access for legitimate operational, safety, support, legal, or security purposes.
6. Data Retention
We retain information for as long as reasonably necessary to provide the Services and fulfill the purposes described in this Policy. Retention may depend on the nature of the information, account status, ongoing consultations, transaction and refund history, security needs, and legal requirements.
After account deletion, we will delete or anonymize information that is no longer needed. We may retain limited information where reasonably necessary to comply with legal, tax, accounting, and payment obligations; handle disputes, refunds, and chargebacks; protect security; prevent fraud or abuse; enforce agreements; or establish, exercise, or defend legal claims. Information in backups may remain until deleted through the ordinary backup cycle.
7. Account and Data Deletion
You may request deletion of your MyHealer account and associated data through the deletion option available in the App or through the designated external request channel made available by MyHealer. We may take reasonable steps to verify that the request was made by the account holder.
Deleting the App from your device does not by itself delete your account. Account deletion does not automatically cancel obligations or payment disputes already incurred, and certain limited records may be retained for the purposes described above.
8. Your Choices and Privacy Rights
Depending on applicable law, you may have the right to request access to, correction of, deletion of, or a copy of certain personal information, or to object to or restrict certain processing.
You may update available profile information through the App. You can disable push notifications or advertising identifiers through your device settings and unsubscribe from promotional emails using the link provided in those messages. Operational and transaction-related communications may still be sent when necessary.
To exercise a privacy right, contact us at user@my-healer.com. We may verify your identity and may decline or limit a request where permitted or required by law.
9. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your credentials and for notifying us if you suspect unauthorized account access.
10. International Data Transfers
MyHealer operates internationally. Information may be processed in Hong Kong, the United States, or other countries where MyHealer or its service providers operate. Those countries may have different data-protection laws from your location. Where required, we use appropriate safeguards for international transfers.
11. Third-Party Services
The Services may contain links to or integrations with third-party services. Their privacy practices are governed by their own policies, and MyHealer is not responsible for services outside our control.
12. Age Restriction
MyHealer is intended only for users aged 18 or older. We do not knowingly collect personal information from anyone under 18. If we learn that such information has been provided, we will take reasonable steps to delete it.
13. Changes to This Policy
We may update this Policy from time to time by posting the revised version. Where required, we will provide additional notice of material changes.
14. Contact Us
Questions, privacy requests, or complaints may be sent to:
Aurora Life Limited
Email: user@my-healer.com