1. General Information
At MyHealer, we are dedicated to offering top-notch psychic services while fostering a welcoming and friendly atmosphere for our users and healers to connect.
We recognize that there may be occasions when you're not completely satisfied with the service received from our healers. We are committed to addressing your concerns and enhancing your experience.
If you reach out to us, we will evaluate your request according to our refund policy and the regulations listed below, and we will process refunds for eligible orders.
Please remember that some services are only intended for users aged 18 and older. Make sure you meet this age requirement before engaging with a healer.
2. Refund Options
Account Balance (Credit) Refunds
Any refunds related to orders or services will be provided solely as credits on the MyHealer platform.
Refunds to Original Payment Method
We cannot refund any used credits (including partially used ones) back to your original payment method.
For purchases made via non-PayPal or bank cards, we cannot issue refunds to the original payment method.
If your purchase was made through PayPal or bank cards, we maintain the right to require sufficient justification before approving a refund back to your original payment method.
3. Processing Refunds
You can request a refund through "Report an Issue" or "Contact Us." Typically, refund requests are processed within 48 hours. Once approved, the credits will be returned to your account immediately.
4. Refund Eligibility
Refunds are limited to credits used on paid services. The following situations are not eligible for refunds:
- Orders made with promotional credits (e.g., bonus credits or special offers) without actual payment.
- Portions of an order where discounts were not applied.
- Completed orders that met service expectations but were requested for a refund due to personal regret.
- Completed orders with no service deficiencies, where the healer did not respond to additional or private messages.
- User-initiated issues in live orders, such as disconnecting intentionally or suffering connection problems due to personal network issues.
- Claims based on inaccuracies in predictions or outcomes that did not occur (beyond objective assessment standards).
- Any order found to breach platform rules (e.g., abusing mechanisms, harassing healers, or inappropriate conduct).
- Tips provided to healers after the completion of an order.
Other scenarios unrelated to specific orders that are not refundable include:
- Refund requests based on "accidental top-ups" or "unused credits."
- Credits redeemed for standalone services (such as Love Fortune Tarot and Yes or No Tarot) that do not involve healer interaction.
5. Cases Where Refunds Cannot Be Reviewed
Orders deleted at the time of your refund request (as per privacy protection and data encryption policies).
You may apply for a full refund within 3 days of order completion or a partial refund within 30 days after completion. Requests submitted beyond these timeframes will not be processed to ensure timely handling of complaints.
6. Eligibility for Full Refunds
- The healer disconnected within less than a minute without meaningful interpretation provided.
- The healer engaged but did not provide substantial insights during calls longer than 3 minutes.
- The healer refused the service due to your age.
- The order was interrupted due to app or server issues.
7. Eligibility for Partial Refunds
- If the call was interrupted due to the healer's network issues, you may request a partial refund based on the actual duration of service.
- If the healer consistently promoted additional services, we will assess the quality of their responses and consider a partial refund.
8. Cases Requiring Further Review
We will perform a thorough investigation on the following matters before determining the appropriate course of action:
- Issues related to app or server malfunctions.
- Conflicts or inappropriate behavior during a session with a healer.
- Refund requests submitted after 30 days of order completion, claiming 'order quality issues' or 'healer misconduct.'
9. Automatic Refund Scenarios
In cases where a live session is initiated but the healer does not respond in a timely manner, the order will be deemed unsuccessful, with no credits deducted.
10. Additional Information
The terms mentioned above may be modified periodically.
We retain the right to decline refund requests if users breach platform regulations, which include but are not limited to:
- Contacting banks to dispute unauthorized charges in order to reclaim funds used for readings.
- Sharing personal contact information with healers and making payments outside the platform.
- Disrespecting healers through insults or tricky inquiries; showing bias against them based on race, accent, etc.
Refund requests may be denied if users repeatedly submit them without sufficient justification (excluding technical issues, quality concerns, or disputes).
Accounts flagged for fraudulent activities, dispute behaviors, high-risk transactions, or any inappropriate conduct may have their refund requests rejected.
In addition to the specific scenarios mentioned, we will apply the terms flexibly based on the urgency and severity of the issues faced.
If you are unhappy with any aspect of your order or service, or if you wish to share any valuable feedback, we are eager to listen and provide suitable resolutions to ensure your satisfaction.
You can reach out to us through 'Contact Us'. We are dedicated to ensuring your satisfaction and will provide the most appropriate solutions or compensation possible.
Contact Us
If you have any questions, please feel free to contact us, and can go to review https://static.advisor-land.com/terms.